Refund policy

As I handcraft the lampshades to your specific order, I do ask that you be certain to measure very carefully before placing your order, to avoid mistakes. I do not keep these shades 'in stock', so please please do ask if you aren't certain how to measure.

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at zoecraftdesigns@gmail.com

Items must be returned in the original packaging within 30 days of your purchase. If 30 days or more have passed since your purchase, I cannot offer you a refund or an exchange.

Upon receipt of the returned item, I will fully examine it and notify you via email, within 3 days, whether you are entitled to a return. If you are entitled to a return, I will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at zoecraftdesigns@gmail.com