Privacy policy

Zoe Craft Designs Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.zoecraftdesigns.com (the “Site”).

Any references to “we”, “us” , ''I'' and “Zoe Craft Designs” are to Zoe Craft Designs, a sole trader business registered in the UK, with HMRC.

Zoe Craft Designs is committed to respecting and protecting your privacy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

If you purchase from Zoe Craft Designs, your details may be retained if necessary, such as:  your delivery addresses, password and any information associated with your account.  Zoe Craft Designs may also keep a record of your product selections and previous orders, and any correspondence.

Details of your visits to the Website including, but not limited to traffic data, location data, web logs and other communication data, and details of the resources that you access may be kept on record.

How do we use your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail or the Internet.

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfil the purpose for which we collected it or as may be required by law.

Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorised use, access or disclosure.

We do not sell, distribute or lease your personal information to third parties unless required by law to do so.
If you believe that any information that we hold is either incorrect or incomplete, you can contact us at any time and we will correct this for you.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at zoecraftdesigns@gmail.com or by mail using the details provided below:

8 Poels Court, Moat Road, East Grinstead, ENG, RH19 3LA, United Kingdom

Cookies and how we use them

Cookies” are small data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Once you give consent to cookies, the file is added and the cookie helps analyse website traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual when it comes to your online experience. The web application then, can tailor its operations to your needs, likes and dislikes by gathering information and remembering your preferences for your online experience. We use traffic log cookies to identify which cookies are being used. This helps us to analyse our website data and improve our website to tailor it to customer needs and user experience on our website. We only ever use this information to statistical analysis purposes and afterwards this data is removed from the system.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.